Rules

Visiting Hours

Visiting hours and rules and regulations governing conduct at visitation are prominently posted in the video visitation lobby and available in each housing unit kiosk.

Check In & Visit

Cancellation

Visitors must log in to the website 15 minutes or more before your visit is schedule to begin. Your upcoming visit will be highlighted when you log in. Click the play button. Follow the instructions that appear on your screen. After completing the tester, click “Start Visit.” Your visit will begin at the scheduled time.

Paid Visit Refunds:

  • 48+ hours in advance: 100% Refund
  • 24 - 48 hours in advance: 50% Refund
  • Under 24 hours in advance: No Refund
  • No refunds will be issued for visits stopped
          due to inappropriate behaviour, inappropriate dress or other policy violations.
  • 24 - 48 hours in advance: 50% Refund

    • Banned

    If any rules, regulations, or policies are violated, the Video Visitation OIC will determine the amount of time a visitor or inmate is banned from visitation on a case by case basis.